Policies & Legal Information

1. Introduction

Nuzest Australia is dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

2. Personal Information We Collect

We collect the following types of personal information:

• Contact information: email address, first name, last name, physical address, phone number
• Account details
• Purchase history
• Device information
• IP address
• Usage data
• Data communicated while using our services

This information may be freely provided by you or, in the case of Usage Data, collected automatically when you use our website.

 

3. How We Collect Your Personal Information

We collect your personal information through various means, including:

• When you create an account on our website
• When you make a purchase
• When you subscribe to our newsletter
• When you contact our customer service
• Through cookies and other tracking technologies when you use our website

 

4. How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support
• Send you our monthly newsletter (if you've subscribed)
• Personalise your shopping experience
• Improve our products and services
• Comply with legal obligations

Unless specified otherwise, all data requested by our website is mandatory. If you choose not to provide this data, we may be unable to provide certain services to you.

 

5. Disclosure of Your Personal Information

We do not sell, rent, or swap your personal details with anyone outside of our company. However, we may disclose your information in the following circumstances:

• To service providers who assist in our operations
• If you use a promotional code, we may pass your name, email, and purchase information to the person who referred you
• To comply with legal obligations

 

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We do not keep a record of IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.

 

7. Marketing Communications

We collect email addresses of those who ask to receive information about our products, subscribe to our newsletter, or order products. We will only use these email addresses to send you information about your order, unique product offerings and discounts, or information specific to the newsletter you have subscribed to.

You will always have the option of unsubscribing from these communications by following a link at the bottom of our newsletters, unsubscribing on our "Join our mailing list" page, or by sending us an email stating you do not wish to be contacted by email.

 

8. Cookies and Tracking Technologies

We use cookies and other tracking tools to enhance your browsing experience, maintain your shopping cart, and analyse site traffic. Most cookies we use will exist just for the duration of your browser session. For more detailed information about the cookies we use, please refer to our separate Cookie Policy.

 

9. Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct your personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

 

10. International Data Transfers

Your data may be transferred to and processed in countries outside of Australia. When this occurs, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

 

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

hello@nuzest.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

 

 

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

 

12. Automated Decision Making and Profiling

We may use automated decision-making processes for purposes such as fraud prevention and detection. We do not make automated decisions that would produce legal effects or similarly significant effects on you without human intervention.

 

13. Privacy by Design and Default

We are committed to implementing privacy by design principles in the development of our products and services. This includes conducting Data Protection Impact Assessments for new processing activities that are likely to result in a high risk to individuals' rights and freedoms.

 

16. Accountability

Our management team is responsible for ensuring compliance with this privacy policy and applicable data protection laws. We conduct regular privacy audits and staff training to maintain the highest standards of data protection.