In Australia Nuzest is sold and distributed by EPIK Brands Pty Ltd (ABN: 74 620 386 8891)
1. Change of Mind
Please choose carefully, unfortunately we cannot accept the return of any of our nutritional products due to change of mind.
2. Other Returns
Where required under Australian Consumer Law, EPIK Brands will accept product returns and provide you with an exchange, repair or refund (as applicable) where:
- The product is faulty or is not of acceptable quality, or
- Significantly different to those shown or described to you, or
- The product is not fit for its intended purpose, or
- The product is unsafe, and
- You can present your online tax invoice or other adequate proof of purchase.
EPIK Brands may elect to return the product to the manufacturer to determine the nature of the problem. EPIK Brands reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
3. Problems With Delivery Or Shipping
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian Consumer Law, please contact us at firstname.lastname@example.org to arrange collection of the item/s to be delivered back to our warehouse for assessment, exchange, repair or refund.
We reserve the right to charge for return shipping in certain circumstances.
4. Changes To This Returns Policy
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.